Returns + Exchanges
At Atlas + Co, we want you and your cat to be completely satisfied with your purchase. If you change your mind, we offer a 30-day return policy on all collars.
Changed your Mind? No problem.
- Returns are accepted within 30 days of receiving your order for a full refund or exchange.
- Items must be unused, in original condition, with all tags and packaging intact.
- Shipping fees (if applicable) are not covered for change-of-mind returns.
How to Initiate a Return:
- Contact Us: Email hello@atlasandcocollars.com.au or use our contact form with your order number and reason for return.
- Return Approval: Once approved, we’ll provide instructions for sending the item back.
- Shipping: Return shipping costs are the customer’s responsibility, unless the item is faulty or incorrect.
- Refunds + Exchanges: Once we receive and inspect the item, we’ll process your refund or exchange within 5 business days. Refunds are issued to the original payment method.
Exchanges:
- Need a different size or colour? Let us know when you contact us, and we’ll arrange an exchange.
Faulty or Incorrect Items:
- If you receive a faulty item or the wrong product, we’ll cover all return shipping costs. Contact us within 7 days at hello@atlasandcocollars.com.au to arrange a replacement or refund.
Please Note:
- Sale & promotional items are eligible for exchange or store credit only.
- Final sale items and gift cards are not eligible for return.
If you have any questions, we’re here to help. Get in touch, and we’ll make sure your Atlas + Co experience is seamless.